The results of the 2017 AIN Product Support Survey are out and for the second year in a row, customers have selected GE as the #1 provider of engine support for business jets.
In the report titled ‘What have you done for me lately?’ Nigel Moll, Editor of AIN Monthly writes, “The top three finishers are separated by just a tenth of a point each, as they were last year, but AIN readers again this year name GE as the best provider of support for the engines that power their business jets, in this case the CF34s found on 600-series Challengers and the Lineage 1000.”
GE was first, followed by Rolls-Royce, Williams, Pratt & Whitney Canada, Honeywell, and CFE.
The goal of the survey, targeted at qualified users of business jets, is to encourage continuous improvement in aircraft product support throughout the industry. Respondents were asked to rate their aircraft’s engines and to indicate the region where these products are normally serviced. Respondents were also asked to rate, on a scale from 1 to 10, the quality of service they received during the previous 12 months in the following categories:
- Factory-owned Service Centers – cost estimates versus actual time, on-time performance, scheduling ease, service experience
- Authorized Service Centers – same as above
- Parts Availability – in stock versus back order, shipping time
- Cost of Parts – value for price paid
- AOG Response – speed, accuracy, cost
- Warranty Fulfillment – ease of paperwork, extent of coverage
- Technical Manuals – ease of use, formats available, timeliness of updating
- Technical Reps – response time, knowledge, effectiveness
- Cost-per-hour Programs – cost versus benefits, ease of administration
- Overall Product Reliability – how the product’s reliability and quality stack up against the competition
GE Aviation and its Authorized Service Centers (ASCs) offer comprehensive line maintenance, removals and re-installations of engines and line-replaceable units (LRUs) and engine spares for CF34-3 engines. GE Aviation provides ASCs with comprehensive material support and training.
The OEM Advantage:
OnPointSM for Business Jets, is GE’s comprehensive service solutions offering for its customers. GE customers receive unique benefits not only during operation – where operators receive comprehensive coverage, including a growing global network of GE field representatives and ASCs – but also in the resale market. Based on third party valuations, the residual value of an aircraft powered by CF34-3 engines covered under GE’s OnPoint solution agreement is enhanced by $2 million.
GE has also invested in digital tools like Prognostic Health Management PLUS (PHM+) for CF34-3 engines powering Bombardier Challenger 600 series aircraft. PHM+ provides real-time enhanced engine prognostics plus C-FOQA Centerline to bring predictive capability and enhanced reliability to the engine.
“We’re incredibly grateful to our customers for the confidence they’ve placed in us. Since we launched our Business & General Aviation portfolio in 2008, we have made conscious efforts to develop solutions and make investments that are in-synch with the unique needs of customers in the Business Aviation segment,” said Brad Mottier, Vice President and General Manager of GE Aviation’s Business & General Aviation and Integrated Systems division. “We’re thrilled to be ranked #1, again, in the 2017 AIN Product Support Survey. It is a testament to the expertise and passion we have on our team of incredible service professionals.”
34 years of the CF34:
Since its service entry in 1983 on the Challenger 601 Corporate Jet, the CF34 has earned an industry-leading reputation as one of the most durable, fuel efficient and reliable engines in its class.